The Compliance Auditors
A Division of Skiptrace Consultants, Inc
P.O. Box 741342
Boynton Beach, Fl 33474
Phone : 954-722-0473 Fax: 206-202-2097
Email: [email protected]
What We Do
Our function in this role is dedicated to the debt buying world. With the advent of the CFPB as well as the FDCPA and various Attorneys’ General offices going after the collection agencies and the debt buyers it is time that you have someone on your side. An advocate for you.
Having spent the last 35 years in the collection industry it is incumbent that we protect and police ourselves. How does that get done? The Compliance Auditors are the team to help you.
We will physically go to the agencies place of business and we will review the following:
1. All contracts that pertain to your firm.
2. All state licenses, insurance, and bonding with photos. (Verifies Validity)
3. Client Comments and issues.
4. Call monitoring. (We will monitor a random sampling of calls to verify that collectors are in compliance within the law.)
5. Technology – We will review and document all technology in the office location. (Includes photos)
6. Payment processing – How are payments being accepted. (Credit Card, Check, Western Union, Pay by Phone)
7. Fees – How are the fees being handled?
8. Complaint Handling – Is there is dedicated person handling complaints to a satisfactory resolution?
9. Training – How are collectors/skiptracers being trained? How long is it? What methods are being used? Are they being compliant with the law.
10. Staffing – Is there enough staffing for the workflow? How many accounts do the collectors have in their queues? Are they being adequately worked in compliance to the law.
11. Financials- Does the company have the financial backing to continue? Is the agency remitting properly to the client?
12. Compliance policies – Who is handling that? Is there a designated person handling compliance? What are the policies? Is there a manual? If so we will obtain a copy of it.
A Division of Skiptrace Consultants, Inc
P.O. Box 741342
Boynton Beach, Fl 33474
Phone : 954-722-0473 Fax: 206-202-2097
Email: [email protected]
What We Do
Our function in this role is dedicated to the debt buying world. With the advent of the CFPB as well as the FDCPA and various Attorneys’ General offices going after the collection agencies and the debt buyers it is time that you have someone on your side. An advocate for you.
Having spent the last 35 years in the collection industry it is incumbent that we protect and police ourselves. How does that get done? The Compliance Auditors are the team to help you.
We will physically go to the agencies place of business and we will review the following:
1. All contracts that pertain to your firm.
2. All state licenses, insurance, and bonding with photos. (Verifies Validity)
3. Client Comments and issues.
4. Call monitoring. (We will monitor a random sampling of calls to verify that collectors are in compliance within the law.)
5. Technology – We will review and document all technology in the office location. (Includes photos)
6. Payment processing – How are payments being accepted. (Credit Card, Check, Western Union, Pay by Phone)
7. Fees – How are the fees being handled?
8. Complaint Handling – Is there is dedicated person handling complaints to a satisfactory resolution?
9. Training – How are collectors/skiptracers being trained? How long is it? What methods are being used? Are they being compliant with the law.
10. Staffing – Is there enough staffing for the workflow? How many accounts do the collectors have in their queues? Are they being adequately worked in compliance to the law.
11. Financials- Does the company have the financial backing to continue? Is the agency remitting properly to the client?
12. Compliance policies – Who is handling that? Is there a designated person handling compliance? What are the policies? Is there a manual? If so we will obtain a copy of it.